Refund Policy

If you are not satisfied with a purchase — a document, toolkit, training course, compliance package or membership subscription — you may request a full refund within 30 days of your order date. We will not ask you to justify a change of mind, although we always welcome feedback so we can improve.

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles billing and returns. To request a refund, visit paddle.net with your order details, or email us at info@safetygenius.com and we will arrange it with Paddle on your behalf. Approved refunds are returned to your original payment method, usually within 5–10 business days depending on your bank.

Membership subscriptions can be cancelled at any time from your member dashboard or through the Paddle customer portal. When you cancel, your access continues to the end of the period you have already paid for and you are not charged again. A subscription payment taken within the last 30 days can be refunded under the guarantee above.

Consultancy days, site visits, bespoke documents and assessments are scheduled and delivered individually. Where work has already been delivered or a visit has taken place, we refund the portion of the fee relating to work not yet delivered. Booked live training sessions can be rescheduled or cancelled free of charge up to 5 working days before the session.

When a refund is issued, access to the related paid content — documents, toolkits, hub content or membership areas — is withdrawn. Courses you have already completed remain recorded against your account. Nothing in this policy affects your statutory rights as a consumer.

Questions about a refund or an order: email info@safetygenius.com or call +44 7904 883 988. We aim to respond to every refund request within two business days.